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Terms & Conditions - Privacy Policy

TERMS AND CONDITIONS  

 

1. General Privacy Policy

At VERA VEGA (referred to as “we”, “us” or “our” throughout this Privacy Policy), we share your concerns about the protection of your personal information online and comply with the requirements established by the General Data Protection Regulation (GDPR).

The following terms and conditions describe our practices regarding the collection and use of information through our website - www.veravega.com.

When you purchase a product on www.veravega.com, you agree to the use of information as set forth in this "Terms & Conditions". If you do not agree with the statements in the following paragraph, please do not use the site. We may update the Terms & Conditions over time but the most recent version will be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. That is a promise we take very seriously, as data protection and confidentiality are high priorities at VERA VEGA.

This first ”privacy policy” section in our terms & conditions sets out clear guidelines for how VERA VGEA processes your personal data. We hereby explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. 

It is important that you read this section to be fully aware of how and why we are using your data

1a. DATA CONTROLLER AND CONTACT INFORMATION

This website is operated and owned by:
VERA VEGA ApS
Brigadevej 51, 2. tv.
2300 Copenhagen S
Denmark

CVR: 35895132
Phone: +45 28949794
Email: contact@veravega.com

2a. COLLECTION OF PERSONAL DATA

You will always be informed about the collection of your personal data. The personal data collected by us may include; your name, your email address, shipping address and similar identification data, information about an online purchase and about your navigation on the site.

With the submission of your data, it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completing a purchase on the webshop.

Your personal data is collected in one or several of below cases:

  • When you purchase a product on www.veravega.com
  • When you sign up for our newsletter 
  • When you participate in one of our competitions, giveaways etc.

If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place.

3a. USE OF PERSONAL DATA

Personal data is used in connection with:

  • Order completion and handling of orders
  • Customer service support
  • Overview of purchase history 
  • Measuring and improving our services
  • Newsletter sign-ups
  • Receiving our newsletter

Please note, that we will only use your personal data to send marketing material if you prior have given your explicit consent unless legislation allows us to contact you without your prior consent. 
We keep statistics about which areas of the site our users visit and which products the users prefer. This data does not contain personal data. Knowledge about your use of the website is gained with help from the collected data. This information is used to improve the experience on the website. Furthermore, we collect information about what products our users, as a unit, prefers. This information is also used to improve the website. We do not sell or otherwise disclose information about how you navigate and use our website. We do not sell or disclose information about your purchase history to a third party.

4a. TRANSFER TO OTHER DATA CONTROLLERS

In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping company used by VERA VEGA. Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

In the case of a re-organization, a full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.

5a. DISCLOSURE TO DATA PROCESSORS

Your personal data is disclosed to our partners who deliver services on behalf of VERA VEGA for example in relation to send-outs of newsletters. These partners only process the personal data on behalf of VERA VEGA and in accordance with the instructions by us.

6a. DELETION OF PERSONAL DATA

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 4. However, the data may be processed and stored for a longer period in anonymized form.

7a. SECURITY

We have implemented security measures to ensure that our internal procedures meet our high-security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data and reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.

8a. YOUR RIGHTS

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. You also have the right to object to the collection and further processing of your personal data including profiling/automated decision-making. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

9a. WITHDRAWAL OF CONSENT

You may, at any time, withdraw any consent you have given and we will delete your personal data unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us Eva Lund at contact@veravega.com or by phone: +45 28949794.

10a. LINKS TO OTHER WEBSITES ETC.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.

11a. AMEND OF DATA ETC.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at contact@veravega.com or by phone: +45 28949794. You may also write to us at the following address:

VERA VEGA ApS
Brigadevej 51, 2. tv.
2300 Copenhagen S
Denmark

2. Return Policy

If you are not satisfied with your VERA VEGA Jewellery, you may return new unused items within 14 days, starting from the day you receive your VERA VEGA pieces. The jewellery must be returned in its original box with a printed receipt of the purchase. 

Items bought on www.veravega.com must be returned and addressed to: 

VERA VEGA

Brigadevej 51, 2. tv.

2300 Copenhagen S

Denmark.

VERA-VEGA ApS can only accept non-damaged items returned in its original emballage with enclosed receipt. Returns are paid by the customer, but if the customer wishes to exchange to another item, VERA VEGA will pay shipment for the new piece. 

Items bought at a Vera Vega retailer, must be returned to the respective retailer.

Please note: All sale items are final.

OBS: If you have a coupon code it will be usable for 6 months. 

3. The order process

When you place and pay an order on www.veravega.com we will send an email, which confirms receipt of the order and contains the details of the order. Vera Vega accepts the order either by a confirmation email or by shipping the products to the address provided by the customer. As soon as the payment is validated the order will be shipped to you within 1-5 business days.

 

4. Payment

The prices on the webshop are stated in DKK and inclusive 25% Danish VAT.  

We accept the following credit cards via PayPal:

Visa, EuroCard/MasterCard, American Express, Visa Electron, Mastercard Direct.

But it is also possible to pay via a bank deposit. Then simply transfer the payment to:

Reg. 3627 Account: 3629863338 

 

5. Shipment

Vera Vega offers free standard delivery inside Denmark to all our Danish customers.

Products which are “on stock” will be delivered inside Denmark within 1- 5 working days and the EU within 7 business days and outside the EU within 14 business days. 

In case of an order containing several items where one or more of the ordered items are currently out of stock, Vera Vega will not ship the goods until each of the ordered items are back in stock. In such cases the delivery time may take up to two weeks for customers within the EU and up to four weeks for customers who are located outside the EU. But we will of course inform you if that is the case.
    

To our foreign customers we offer free standard delivery if you purchase for more than: 

- 750 DKK inside Scandinavia (Sweden, Norway)

- 135 € inside Europe, the Faroe Islands & Greenland

- 200 € inside rest of the world. 

 

We offer two types of delivery. A letter that is not insured or as an insured package. There is a big price difference between these shipping options, therefore we want to make it up to you. The cheapest version is to get the jewellery send in a letter that is NOT insured. 

If you choose this option the prices are as follows:

If the place of delivery is inside Denmark: FREE

If the place of delivery is inside Scandinavia: 20 DKK

If the place of delivery is inside EU, the Faroe Islands & Greenland: 20 DKK

If the place of delivery is inside USA & Canada:  50 DKK

If the place of delivery is the rest of the world : 50 DKK

Please note: Vera Vega will not be held responsible for any delay or failure if it arises from any cause that we cannot control. As a rule Vera Vega does therefore not cover any loses from lost letters that are not insured. 

 

If you choose the insured version, the jewellery will be send in an insured package that can be tracked and traced. If you choose this shipping method the delivery prices are as follows:  

If the place of delivery is inside Denmark: 50 DKK

If the place of delivery is inside Scandinavia: 200 DKK

If the place of delivery is inside EU, the Faroe Islands & Greenland: 200 DKK

If the place of delivery is inside USA & Canada:  250 DKK

If the place of delivery is the rest of the world : 250 DKK

Please note: Vera Vega will not be held responsible for any delay or failure if it arises from any cause that we cannot control. However, if you choose this shipping method Vera Vega will cover the loss of the lost jewellery if the chips are down. 

 

6. Customs 

For orders shipped outside of the Scandinavia, you should consult the customs legislations of your country. 

We cannot take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

 

7. Copyright and data protection

Even after the purchase Vera Vega is still the owner of all design rights and copyrights, concerning our items. 

Please do not extract and re-utilise parts of the contents of the website without permission. 

The customer must not use the website in any way that causes the website or access to it to be interrupted, damaged or impaired. 

Vera Vega only collects customers’ data in accordance with applicable data protection law, data which are provided for and/or for correspondence with the customer.

Thank you for taking your time to read our terms & conditions :)

We hope you enjoy shopping on www.veravega.com.