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Terms & Conditions

TERMS AND CONDITIONS  


1. General Privacy Policy

VERA VEGA shares your concerns about the protection of your personal information online.The following terms and conditions describes our practices regarding the collection and use of information through our website - www.veravega.com.

When you purchase a product on www.veravega.com, you agree to the use of information as set forth in this "Terms & Conditions". If you do not agree to the statements in the following paragraph, please do not use the site. We may update the Terms & Conditions over time but the most recent version will be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. That is a promise we take very serious. 


2. Return Policy

If you are not satisfied with your VERA VEGA Jewellery, you may return new unused items within 14 days, starting from the day you receive your VERA VEGA pieces. The jewellery must be returned in its original box with a printed receipt of the purchase. 

Items bought on www.veravega.com must be returned and addressed to: 

VERA VEGA

Brigadevej 51, 2. tv.

2300 Copenhagen S

Denmark.

VERA-VEGA ApS can only accept non-damaged items returned in its original emballage with enclosed receipt. Returns are paid by the customer, but if the customer wishes to exchange to another item, VERA VEGA will pay shipment for the new piece. 

Items bought at a Vera Vega retailer, must be returned to the respective retailer.

Please note: All sale items are final.

OBS: If you have a coupon code it will be usable for 6 months. 

3. The order process

When you place and pay an order on www.veravega.com we will send an email, which confirms receipt of the order and contains the details of the order. Vera Vega accepts the order either by a confirmation email or by shipping the products to the address provided by the customer. As soon as the payment is validated the order will be shipped to you within 1-5 business days.

 

4. Payment

The prices on the webshop are stated in DKK and inclusive 25% Danish VAT.  

We accept the following credit cards via PayPal:

Visa, EuroCard/MasterCard, American Express, Visa Electron, Mastercard Direct.

But it is also possible to pay via a bank deposit. Then simply transfer the payment to:

Reg. 3627 Account: 3629863338 

 

5. Shipment

Vera Vega offers free standard delivery inside Denmark to all our Danish customers.

Products which are “on stock” will be delivered inside Denmark within 1- 5 working days and the EU within 7 business days and outside the EU within 14 business days. 

In case of an order containing several items where one or more of the ordered items are currently out of stock, Vera Vega will not ship the goods until each of the ordered items are back in stock. In such cases the delivery time may take up to two weeks for customers within the EU and up to four weeks for customers who are located outside the EU. But we will of course inform you if that is the case.
    

To our foreign customers we offer free standard delivery if you purchase for more than: 

- 750 DKK inside Scandinavia (Sweden, Norway)

- 135 € inside Europe, the Faroe Islands & Greenland

- 200 € inside rest of the world. 

 

We offer two types of delivery. A letter that is not insured or as an insured package. There is a big price difference between these shipping options, therefore we want to make it up to you. The cheapest version is to get the jewellery send in a letter that is NOT insured. 

If you choose this option the prices are as follows:

If the place of delivery is inside Denmark: FREE

If the place of delivery is inside Scandinavia: 20 DKK

If the place of delivery is inside EU, the Faroe Islands & Greenland: 20 DKK

If the place of delivery is inside USA & Canada:  50 DKK

If the place of delivery is the rest of the world : 50 DKK

Please note: Vera Vega will not be held responsible for any delay or failure if it arises from any cause that we cannot control. As a rule Vera Vega does therefore not cover any loses from lost letters that are not insured. 

 

If you choose the insured version, the jewellery will be send in an insured package that can be tracked and traced. If you choose this shipping method the delivery prices are as follows:  

If the place of delivery is inside Denmark: 50 DKK

If the place of delivery is inside Scandinavia: 200 DKK

If the place of delivery is inside EU, the Faroe Islands & Greenland: 200 DKK

If the place of delivery is inside USA & Canada:  250 DKK

If the place of delivery is the rest of the world : 250 DKK

Please note: Vera Vega will not be held responsible for any delay or failure if it arises from any cause that we cannot control. However, if you choose this shipping method Vera Vega will cover the loss of the lost jewellery if the chips are down. 

 

6. Customs 

For orders shipped outside of the Scandinavia, you should consult the customs legislations of your country. 

We cannot take responsibility for duty fees, brokerage fees and shipment delays due to customs, if any.

 

7. Copyright and data protection

Even after the purchase Vera Vega is still the owner of all design rights and copyrights, concerning our items. 

Please do not extract and re-utilise parts of the contents of the website without permission. 

The customer must not use the website in any way that causes the website or access to it to be interrupted, damaged or impaired. 

Vera Vega only collects customers’ data in accordance with applicable data protection law, data which are provided for and/or for correspondence with the customer.

Thank you for taking your time to read our terms & conditions :)

We hope you enjoy shopping on www.veravega.com.